Our Customers
Exceptional customer service is integral to our business identity. Our team undergoes ongoing training to handle enquiries and issues with professionalism and care. We are proactive in reaching out to customers and value their feedback to improve our services. We strive to exceed expectations and are dedicated to providing the highest level of service possible. After all, our vision is for all multi-site brands to see connectivity as a gain, not a pain.
Our Customers
Exceptional customer service is integral to our business identity. Our team undergoes ongoing training to handle enquiries and issues with professionalism and care. We are proactive in reaching out to customers and value their feedback to improve our services. We strive to exceed expectations and are dedicated to providing the highest level of service possible. After all, our vision is for all multi-site brands to see connectivity as a gain, not a pain.
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What Our Customers Say About Us
But don't just take our word for it. This is what our customers say.
“Whilst there are several other Wi-Fi solutions out there, what is fantastic about Evolve is that we get to customise every step of the user experience from log-in pages to advertising a promotion or event specific to the pub. Our pubs also get the details of our customers – including gender, age and time spent at the pub – to further improve their offers.”
“We’re delighted with the ongoing results. Not only are they reactive, but thanks to their proactive attitude, difficulties are frequently fixed before we are even aware of a potential problem. The people at Evolve are dependable and genuinely interested in supporting our business. We view the team at Evolve as an extension of our company, being able to rely on them has been crucial to our success. We see them as unparalleled in terms of their expertise and approach to customer service.”
Our Sectors
Here are a few examples of the customers we serve across different sectors.
Retail
Food-to-Go
Transport
Construction
Hospitality
Forecourts
Property & Smart Cities
Franchises
Success Stories
Case Studies
Discover how our customers Managed Network Solution enables them to reach their business goals.
Sam Bradshaw: My Post- Apprenticeship Life
Click here to download At Evolve, we pride ourselves on cultivating a company culture where people are our greatest asset. That’s why we recently renewed our commitment to nurturing new talent by exceeding our 5% Club pledge, with 9.24% of Evolve’s employees enrolled in apprenticeship programmes in 2024. To look back at his journey and what his apprenticeship did for him, we sat down with Sam Bradshaw, IT Second Line Support Manager, to tell us about his experience with us. How I came to Evolve… Since childhood, I have been fascinated by the rapid development of computer technology and its impact on people’s lives. I have actively followed its progression and enjoyed solving technical issues for my family at home. This passion led me to pursue an A Level in IT alongside Sociology and History in high school, further deepening my understanding of technology and its broader societal effects. After following the traditional path through high school and A Levels, I realised I was ready to move beyond the classroom and apply my skills in a real-world setting. Although I received an unconditional offer for a place at the University of Nottingham, I recognised that an apprenticeship would give me the best of both worlds, combining the aspects of learning I enjoyed with the practical experience I wanted. After I finished college, I looked online and took my time to find an apprenticeship that was right for me. The apprenticeship at Evolve was a trainer-led course, which was a big draw for me. It meant that each module I would spend a week on a training course (roughly every 6-8 weeks), which involved spending 6-8 hours a day from Monday to Thursday on-site and learning the skills, and then taking an exam on the Friday. This format was the most helpful for me as a learner, and it meant that I got the most out of my apprenticeship. Apprentice life… Back when I was an apprentice, my hours were usually 8am-5pm, with an hour or so a day to do coursework, and of course the occasional week at a training course. A typical day would involve me working with more senior people to learn the technical elements of the job while also gathering information and evidence for my apprenticeship coursework to prove that I was learning all the relevant skills. I always felt that I had the time, space and support I needed at Evolve to meet the targets of my apprenticeship. In terms of what I learnt from my apprenticeship, the top thing would be the technical IT skills. The soft skills I learnt, such as effective communication and personal confidence, were invaluable – they’re not something you learn at school, and I will always be grateful that I learnt so many of these in my apprenticeship to prepare me for the workforce. I was one of the first-ever apprentices at Evolve, and we have since had numerous other apprentices coming through the business, which has been a big benefit to us all. I completed my Level 3 IT Apprenticeship within 18 months and went straight on to complete my Level 4 IT Apprenticeship within 18 months as well. This meant that in just 3 years I was completely qualified to take on a full-time role in IT, and this was a big accomplishment for me. It also led to me being offered the full-time role at Evolve, and I’m still here today! Life after apprenticeship… As an IT Second Line Support Manager, my role nowadays combines technical and team management skills – I manage six people in my team as well as respond to technical issues. IT is an accelerated industry. The way we use IT and the technologies that it uses (like AI) are changing all the time, so the way we support it as IT engineers changes all the time too. This rapid change is really exciting and keeps us on our toes, and it’s what I love most about the job I do. A highlight for me since starting my career with Evolve was when one of our largest customers came to us with a requirement for delivering over 1000 devices, including tablets, laptops and phones. This involved setting them up and then going to sites across the country so that our engineers could ensure they were delivered and installed correctly. It was a very rewarding project as we got really positive feedback from the customer that everything had been delivered extremely well without it impacting any normal service levels. In the next five years, I hope to progress in my current career route and stay in roles that involve both technical and management skills. I’m certain that my apprenticeship helped my long-term career goals in a way that I couldn’t have done at university. I have the practical, technical and communication skills that are enabling me to progress much quicker in my career, and an added bonus is not having to pay university fees!
Tyler Lowe: My Experience as an Evolve Apprentice
Click here to download At Evolve, we pride ourselves on cultivating a company culture where people are our greatest asset. That’s why we recently renewed our commitment to nurturing new talent by exceeding our 5% Club pledge, with 9.24% of Evolve’s employees enrolled in apprenticeship programmes in 2024. To shine a light on what an apprenticeship at Evolve looks like, we sat down with Tyler Lowe, Apprentice First Line Engineer, to tell us about his experience with us. How I came to Evolve… I’ve always had a logical and creative mind, and in fact, when I was younger, I wanted to get into the game industry. This led me to the University of Bradford, where I studied game design and development. After leaving university, I looked into various ways of getting into the industry and hoped to get a role as a Junior Game Developer or Junior Software Developer. Unfortunately for me, a lot of the big game companies at the time were laying off their staff and not taking on new people, so I quickly realised there was no opportunity for me to progress in that career path. At this point I took a step back and re-evaluated what my options were. I looked at what aspects of my university course I enjoyed and was best at and decided to look for an alternative career option that would enable me to use my problem-solving and technology skills while also having a clear path of progression. This led me to Baltic Apprenticeships, the largest independent training provider in England, who work with Evolve to offer a range of apprenticeships. I got in touch and told them that I was interested in a role that covered both IT support and programming elements, and they directed me to Evolve. Apprentice life… As an Apprentice First Line Engineer, my job is basically to deal with the initial IT problem presented by the customer, ask questions and decide what the best course of action is to get the problem solved as quickly as possible. A typical day for me means coming into the office, sitting with my team of engineers, and learning from them based on the work that they do. I often watch my manager deal with an incoming IT ticket and then go away to practice that type of ticket by myself to ensure I’ve learnt it properly. My apprenticeship will last for around a year in total and started with two weeks of shadowing a colleague, learning the work they do and the IT tickets they get. I asked a lot of questions and eventually moved on to individual tasks where I used my own initiative and built my confidence – with proper management oversight, of course! As the weeks went on, the scheme gradually progressed to enable me to take on more tasks as I grew in confidence and knowledge. The biggest challenge for me has been that everything in the role is new – but that also makes it fun and exciting. I’ve even had the chance to experience some really interesting projects and visit some cool places: we had a one-off project for a longterm customer that involved me going to America with the network team to stage, build and package a new network of over 300 items. This was one of the highlights of my apprenticeship so far, and I really learned in detail how the network team works and how it complements the IT team that I work in. What I’ve learned… During my first couple of weeks at Evolve, I was very nervous to answer any of the many calls we get as first line IT engineers. My team supported me to slowly take on one or two calls to learn the ropes and help build my confidence, initially passing callers on to relevant team members and eventually being able to deal with the problem on the phone myself. Not long after this, I was recognised as the person with the greatest number of calls answered at Evolve, which was huge progress for me. Overall, my apprenticeship at Evolve has helped me to develop the skills and confidence I need to set me on a positive path for the future. In a relatively short space of time, I have become one of the most knowledgeable people in my area, and people now come straight to me with questions about it. It’s a great feeling to know how far I’ve come since my first day as an apprentice. I believe that my role is so enjoyable because I talk to real people every day and help them to solve a problem – Evolve is a people business, and that really shines through. It’s been an interesting experience for me, especially being 25 and older than many of the other apprentices, but it has taught me that you can come to an apprenticeship at any point in life, and it will always be an opportunity to learn new skills and get on a new career path. What the future holds… After university, I felt like I had been dropped with no real guidance on how to progress a career and secure a good role. Since being at Evolve, I’ve become confident that I have an abundance of choice in my future and that the next five years of my career will be great. My manager is a constant support for me in this, as she is always helping me to think ahead and understand what all my options are. The whole Evolve team has reassured me that I can explore what is best for me, ensure that I am on the right path, and that I will be supported to get there. If anyone reading this is interested in doing an apprenticeship in IT, or any other apprenticeship at Evolve, I would say go for it. It’s a lot easier to get started in an apprenticeship than you may think – you don’t need to have all the answers straight away; you are being taught
Fuelling Asda’s business growth
Fueling Asda’s Business Growth Supermarket giant Asda moved one step closer to its goal of replacing Sainsbury’s as the second-largest grocer in Britain when it purchased 350 petrol forecourts and 1,000 restaurants in the UK and Ireland from its sister company, EG Group Overview The fuel forecourt sector is a highly competitive one, and ever-evolving technology is helping businesses secure the edge, with big brands beginning to recognise the power behind digital transformation and its positive impacts in meeting the demands of customers. One of the most critical aspects of technology for fuel forecourts is connectivity. With nearly two decades of extensive experience and expertise in the forecourt sector, the Evolve team was chosen by Asda to provide network solutions for its newly acquired assets. The Problem In October 2022, Leeds-based supermarket giant Asda completed a £600 million deal to buy 116 sites from Manchester-headquartered Co-op’s petrol forecourt business. However, the ability to deliver a seamless, efficient, and convenient user experience, where consumers can access a broader range of products and services, relies on having the right technology with the right managed connectivity services. Fully managed network solutions, including SD-WAN, connectivity, and guest Wi-Fi, are essential for businesses in the forecourt sector to operate efficiently, avoid costly downtime, and deliver a seamless customer experience. This is where Evolve was able to help. The Solution Before starting implementation of the project, Evolve worked closely with Asda for around six months to conduct thorough health checks to optimise configuration and piece together a comprehensive design plan, ensuring that even the smallest detail was accounted for. During this time, Evolve was able to establish a strong working relationship with Asda, and demonstrating its efficiency and reliability. A key challenge facing the team was that each of the new sites requiring connectivity faced time constraints, meaning it was imperative for Evolve’s in-house engineering and development teams to tailor the connectivity solution to fit the deadline. Evolve understands the dynamic nature of the market and the importance of keeping pace with its customers, so always works to deliver solutions ahead of deadlines. Working at speed, the Evolve team supplied a secure network that supports fuel and store sales, third-party services and provides guest Wi-Fi. The new tech stack was specifically designed with point-of-sale, and all other connectivity-dependent elements in mind. The resulting connectivity package was branded ‘Asda Express’. The early stages of the deployment involved rolling out the security gateway device, powered by Mako Networks, ensuring each of the sites remained secure and PCI DSS Level 1 compliant at all times. Evolve’s security gateway devices utilise SD-WAN technology, providing Asda with maximised uptime through 4G/5G failover. Due to the transition of communications and circuits being connected, the sites were set up to run on 4G/5G to ensure they remained operational, avoiding costly downtime. Temporary communications for installations were also used at the beginning of the project, and overnight installations were carried out to minimise disruption to operations. This was only possible thanks to Evolve’s 24x7x365 Network Operations Centre (NOC), which is fully manned at all times. Evolve was able to give time back to Asda and allow the retailer to focus on what it does best by managing the entire project from start to finish. The Benefits Fully managed network solutions provide reliable and fast connectivity to customers, allowing them to stay connected and engaged while spending time at the forecourt. Evolve’s solution will enable Asda to operate more efficiently while streamlining operations and reducing downtime. By investing in fully managed network solutions, Asda forecourts can now also collect valuable data and analytics, allowing them to make more informed decisions and tailor their offerings to meet customer expectations. Being able to install the solution remotely and during the night means the business incurred minimal downtime, while our highly proactive around-the-clock customer support ensured any problems were detected and resolved quickly. Evolve combines best-in-class security and compliance offerings with in-house developed solutions that make technology work for your business and has a dedicated team ready to detect and solve any issues before they become a problem. We specialise in network solutions for forecourts, including fuel stations and convenience stores. Our managed network services help our customers optimise their supply chain management, logistics, and store operations, leading to improved profitability and customer satisfaction. Contact Evolve for more information at info@evolvebg.co.uk
