Managed IT that speeds improvement and keeps operations steady

Move faster with proactive support, automation and clear SLAs. Reduce incidents, control licence and asset spend, and protect data with tested backup and recovery.

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20+ years delivering multi-site IT

CompTIA A plus certified team

97% Resolution SLA

Trusted IT partner for multi-site brands across Retail, Hospitality, QSR and Forecourts.

Why scale stresses IT and how to regain control

One view of tickets, assets, patch status and backups removes spreadsheet work, tightens lifecycle control and verifies recovery so costs track value and service quality improves.

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Tickets centralised with SLA tracking and clear escalation
Full asset and licence visibility with renewal control
Automated configuration and patch checks that protect user productivity
Backups tested with recovery evidence in monthly reports

Managed IT for faster change and higher uptime

Automation and insights remove toil and speed improvement. Rapid response, measured SLAs and continuous monitoring reduce risk.

Service desk with SLA backed response and resolution

One portal and phone line with clear SLAs and escalation. Automated triage and routing reduce handle time. Most issues resolved remotely with on site when needed. Monthly SLA and first touch resolution reports.
Patch and endpoint management

Ring based rollouts with automated pre change configuration checks and post deployment health checks.
Backup, disaster recovery and cybersecurity

Reliable backups tested to recovery with evidence. Security awareness training via Cope. Includes phishing simulation, policy management and privacy assessments in multiple languages.

Managed IT for faster change and higher uptime

Automation and insights remove toil and speed improvement. Rapid response, measured SLAs and continuous monitoring reduce risk.

One portal and phone line with clear SLAs and escalation. Automated triage and routing reduce handle time. Most issues resolved remotely with on site when needed. Monthly SLA and first touch resolution reports.

A partner for faster change and steadier operations

Accelerate improvement with automation, clean runbooks and measurable service gains. Reduce incidents, shorten time to resolve and prove recovery with monthly evidence. One team focused on outcomes and risk control.

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From discovery to steady state in weeks

Scope by site and user count. Tooling and process go live fast. Value visible in the first month.

Discovery & Baseline

Map your estate and priorities

We inventory users, devices, apps and integrations, score risks, and agree success metrics and SLA targets with your team.
- User and device inventory captured
- Service desk integration and escalation paths defined
- Monthly reporting cadence agreed
Onboarding & Tooling

Deploy monitoring and workflow

Agent-based monitoring, ticketing integration, asset database and backup verification tooling go live with minimal disruption.
- Endpoint agents and remote-access tools deployed
- Ticketing portal configured with SLA rules
- Patch rings defined (test group, pilot group, production waves)
- Backup jobs validated and recovery tested
Pilot & Stabilisation

Prove the model with a controlled rollout

A subset of users transitions to the new service desk and patch cycle. Feedback drives refinements before full-estate deployment.
- Pilot users and sites receive full managed service
- Ticket volume, response times and 1st-touch resolution tracked
- Patch adoption and compatibility confirmed
- Stakeholder review and sign-off
Full Rollout & BAU

Estate-wide support with ongoing improvement

All users move to the managed service. Monthly reports deliver patching status, server health checks, backup monitoring and SLA performance, with continuous improvement cycles.
- Estate-wide coverage with 7AM-6PM support (24/7 optional)
- Proactive health checks and alerting
- Regular service reviews and roadmap planning

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Works with what you already use

Keep existing contracts and add resilience. View supported carriers, platforms, and services for zero‑downtime operations.

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Learn from businesses like yours

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Powering EG Group's global network: Simplified management across 10 countries

6,000+

sites across 10 countries

Direct data centre integrations for secure multi-site connectivity

250+

Global payment hosts

Enhancing the museum experience: Guest Wi-Fi for 3 million annual visitors

venues connected with guest Wi-Fi infrastructure.

Scaling Freightlink: Cloud migration for growth and remote work

33%

Reduction in monthly support tickets

Frequently asked questions

What are your support hours and response targets?

Standard support runs from 7AM to 6PM Monday to Friday. For an additional fee, 24/7 support is available. We track average call answer time, average resolution time, SLA achievement and 1st-touch resolution, with monthly reporting.

How do you handle backup and disaster recovery?

We implement reliable, regularly tested backup plans to safeguard your data. With the growing threat of cyber-attacks, we work with you to ensure robust backup solutions protect business continuity and enable rapid recovery.

Can you scale support as our business changes?

Absolutely. We understand circumstances change. You can add or remove users, scale up or down, we work with your business to find the best option and maintain flexibility as your needs evolve.

Do you help with cloud migrations and infrastructure projects?

Yes. Our expertise includes Microsoft 365 tenant migrations, on-premise to cloud migrations, cloud-to-cloud migrations, server replacements and customised IT strategies aligned with your organisation's needs.

Are your service desk practices ITIL aligned and are your engineers certified

Yes. The service desk follows ITIL aligned processes for incident, request and change. Front line and field engineers hold CompTIA A plus and related certifications.

Do you support automation, configuration checks and dashboards

Yes. We use automated configuration and pre change checks, and publish SLA, incident and patch metrics to Power BI dashboards.

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Make IT support predictable for teams and progressive for improvement

Get a readiness review that scores tickets, assets, patch status and recovery. Leave with a 30 day plan, outcome targets and SLA baselines.

Book an assessment

Managed IT that speeds improvement and keeps operations steady

Why scale stresses IT and how to regain control

Tickets centralised with SLA tracking and clear escalation

Full asset and licence visibility with renewal control

Automated configuration and patch checks that protect user productivity

Backups tested with recovery evidence in monthly reports

Managed IT for faster change and higher uptime

Managed IT for faster change and higher uptime

Service desk with SLA backed response and resolution

Patch and endpoint management

Backup, disaster recovery and cybersecurity

A partner for faster change and steadier operations

From discovery to steady state in weeks

Discovery & Baseline

Map your estate and priorities

Onboarding & Tooling

Deploy monitoring and workflow

Pilot & Stabilisation

Prove the model with a controlled rollout

Full Rollout & BAU

Estate-wide support with ongoing improvement

Works with what you already use

Learn from businesses like yours

Powering EG Group's global network: Simplified management across 10 countries

Direct data centre integrations for secure multi-site connectivity

Enhancing the museum experience: Guest Wi-Fi for 3 million annual visitors

Scaling Freightlink: Cloud migration for growth and remote work

Frequently asked questions

What are your support hours and response targets?

How do you handle backup and disaster recovery?

Can you scale support as our business changes?

Do you help with cloud migrations and infrastructure projects?

Are your service desk practices ITIL aligned and are your engineers certified

Do you support automation, configuration checks and dashboards

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Make IT support predictable for teams and progressive for improvement

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