Privacy Policy

At Evolve BG Ltd (“we”, “us”, “the Company”), we are committed to protecting and respecting your data. This policy sets out the basis on which any personal data we collect will be processed by us.

By visiting our website or by using our services, your personal information will be processed as described in this policy.

This policy may be updated from time to time. Please check back frequently to see any updates or changes to our privacy policy.

If you have any questions or comments about your privacy and this policy, you should contact us at Evolve BG Ltd, 1 Smithy Court, Smithy Brook Road, Wigan, WN3 6PS (our registered office), or email compliance@evolvebg.co.uk

What information is processed?

We may collect and process the following data about you:

  • Information provided by you: This is information about you that you give us by filling in forms on our site or by corresponding with us through various means (email, phone, service updates). The information you give us may include your name, address, email address, job title, phone number
  • Information from our website:
    • technical information, such as the Internet protocol (IP) address used to connect your device to the Internet, your location and type of device. and;
    • personal information you disclose when using our live chat on our website
    • We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third- party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
    • We partner with an analytical tool named Ahrefs – which is cookieless, but only tracks once cookie consent is granted through the cookie banner (see the Cookie Policy). This tool will identify the visitor’s location using their IP address. The data captured is not directly identifiable as it is limited to city/town location - the full IP addresses are discarded and never stored in the tool’s database or logs.
  • Information we collect as part of our service: If you call us, we will automatically collect the phone number used to call us and a recording of all
    inbound and outbound calls. For any email correspondence, this will include your name and email address. For any type of correspondence, any personal data contained within the contents will be processed.
  • Information we receive from other sources:  We may receive and process your data through marketing list providers, social media searches, through contact with customers, suppliers, event hosts and other business partners.

Why do we collect and process this information?

We may process your personal information to:

  • process information at your request to take steps to enter a contract
  • provide you with our products and services
  • process payments
  • make deliveries
  • maintain business and service continuity
  • send service communications
  • contact you with direct marketing (based on your consent or in our
  • legitimate interests to improve and grow our business)
  • improve our products and services
  • defend against or exercise legal claims and investigate complaints
  • to comply with our legal requirements, such as assisting law enforcement

We may carry out analytics to improve our products and services and store personal information for diagnostic purposes as set out above.

How long do we keep hold of your information?

We will keep information about you for a maximum of 7 years after the end of our relationship with you unless required otherwise or we are required remove such data from our records. We will keep telephone records for up 12 months from the time the recording was made.

Who might we share your information with & where?

We may share your personal information to third parties, some of whom we appoint to provide services, including:

  • business partners for the performance of any contract we enter into with you
  • marketing, analytics and search engine providers
  • engineers in the case of service issues or faults
  • in order to comply with any legal obligation such as crime or fraud prevention when required.

Your personal data may be transferred to, and processed in, countries outside of the UK. This includes countries that do not have an adequacy decision from the UK government. To ensure your personal data remains protected, we will either: 

  • Ensure the transfer is based on an adequacy decision
  • Implement appropriate safeguards, such as the UK International Data
  • Transfer Agreement or Standard Contractual Clauses, with the recipient organisation.

Your rights

  • Right of Access - You have the right to request from us access to personal information held about you
  • Right to Rectification – You have the right to have your personal data rectified if it is inaccurate or incomplete
  • Right to Erasure - You have the right to ask us to delete your personal information
  • Right to Restriction of Processing - You have the right to ask us to limit how we can use your personal information
  • Right to Object - You have the right to object to the processing of your personal data (when processed on the basis of legitimate interests, provided that there are no compelling reasons for that processing)
  • Right to Data Portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you – where the processing is based on consent/contract and is carried out by automated means
  • Right to Withdraw Consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.

How to query or complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy policy.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Date of last modification: 12/12/2025