24 / 7 / 365
Network Operations Centre
24 / 7 / 365
Network Operations Centre
What is a Network Operations Centre?
Network Operations Centres (NOC) such as Evolves, are central hubs in which expert engineers from 1st Line to 3rd Line manage, monitor and maintain a businesses network infrastructure.
The Network Operations Centre is the beating heart of Evolve, keeping our 9,500 sites across the world operating efficiently.
The NOC works around the clock performing essential tasks to maximise uptime and keep businesses running smoothly, these functions include:
Proactive Monitoring
The NOC at Evolve keeps an eye on your company's network around-the-clock to maximise uptime and ensure smooth operations.
Troubleshooting
In the unlikely event that a problem arises with your company's network, Evolve takes initiative and quickly fixes the problem.
Maintenance
To guarantee that your company can operate to its maximum capacity, our team of knowledgeable experts remotely maintains your network.
Security
Our PCI-certified NOC keeps an eye out for security breaches and other problems, in addition to network malfunctions, on your company's network.
Reporting
We are able to monitor, report, and enhance our services thanks to our internal ticketing system, which guarantees that we will always offer an industry-best service package.
Personal Touch
In contrast to many other NOCs in the sector, Evolve's NOC is completely staffed by actual people, not machines, guaranteeing that your call will be handled personally.
Proactive Monitoring
Evolve’s Network Operations Centre works around the clock, proactively monitoring your network.
In fact… 86% of calls are outbound to the customer, meaning that Evolve has identified an issue before the customer is aware.
Shortlisted for 'Service provider: Technical Support & Engineering Team of the Year'
Channel Champion Awards 2024
of all tickets resolved within SLA period across all priority levels.
1st line ticket resolution has reached 98% on average.
of all tickets are resolved within 24 hours across all priority classifications.
Supporting your business
24 Hours A Day. 7 Days A Week. 365 Days A Year. |
Every day, the Evolve support desk embodies Evolve’s values of Curiosity, Pace, and Dedication—working to find your business the best solution and ensure a positive outcome.
Evolve is aware of how critical it is to maintain your business’s operational efficiency. Our process of escalation guarantees prompt and knowledgeable resolution of your issue by starting with the 1st Line Engineer and eventually working through to the NOC Manager if necessary.
Multilingual, Real Humans
Evolve’s Network Operation Centre operates across 11 countries, our in-house, multilingual support team are ready to support your business wherever it may be.
View Our Solutions
Connectivity
EvolveISP
SD-WAN
EvolveWAN
Guest Wi-Fi
EvolveODM
IT Support
EvolveIT
Contact Us, Wherever you are. United Kingdom. Ireland. France. Germany. Italy. Netherlands. United States. Canada. Australia. |
Tel:
UK: +44 (0) 3333 247 247
IE: +353 (0) 1 9203 766
FR: +33 (0) 1 8626 7073
GE: +49 (711) 4909 4699
IT: +39 (06) 4525 3789
NL: +31 (76) 808 0163
US: +1 (513) 216-8422
CA: +1 (613) 686-4437
AU: +61 (0) 2 7201 8649
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