HOSPITALITY NETWORK SOLUTIONS
Serve up Seamless Experiences
Managed network solutions are crucial for the hospitality sector to provide reliable, high-speed internet to guests. In today's digital age, both leisure and business travellers expect seamless connectivity. A managed network solution offers complete infrastructure, including hardware, software, and support, ensuring consistent and secure internet access. Benefits include improved network visibility, efficiency, and easy scalability. Partnering with providers like Evolve helps hotels enhance the guest experience and boost their property's reputation.
Service Automation
Automation technology is working to make jobs easier and more efficient across a range of industries, in hospitality, this is particularly beneficial for those working in hotels, entertainment and conference venues. Tasks such as room service and catering can be done digitally and these orders process automatically, saving staff time and helping to deliver faster service.
Contactless Payments
Among the most popular technological developments in the hospitality industry, contactless payments have become popular due to their many benefits for lodging facilities, restaurants, bars, and cafés.
In addition to enhancing consumer satisfaction and expediting payment processing, contactless technology is readily integrated with reward programmes.
Mobile Check-In
Another crucial topic to think about is mobile check-in hospitality technology, which may enhance the visitor experience from the moment of arrival.
This is particularly advantageous as initial impressions have a significant impact on clients' final feelings regarding their visit or stay.
Artificial Intelligence
Customers demand quick replies when interacting with hospitality companies through a range of digital platforms in the modern world. Naturally, it might be challenging, if not impossible, to have employees keep an eye on all of those channels and respond quickly. This is where robots and artificial intelligence (AI) come in.
Simple inquiries may be understood by chatbots, which can respond to them practically instantly. This eases the workload for customer support representatives and enhances the client experience. Data analysis is one of the other significant hotel domains where AI is being used. In summary, this is a tech trend to be aware of.
With comprehensive, flexible, dependable, and secure solutions, Evolve’s Managed Network Solution supports Hospitality businesses in all areas, including customer retention through the in-store experience, customer loyalty, connection uptime, and overall company performance.
SD-WAN
SD-WAN (Software-Defined Wide Area Network) optimises and securely connects distributed networks using software to manage traffic, enhancing performance, flexibility, and cost-efficiency compared to traditional WAN solutions.
Business Connectivity
We are an Internet Service Provider (ISP) providing business-grade internet access to franchisees, offering services like broadband, fibre, or wireless connections, along with support and maintenance to ensure reliable online connectivity.
Guest Wi-Fi
Guest Wi-Fi allows visitors to access the internet without granting access to the host network. It ensures security and privacy for the host while offering convenient connectivity for guests in public or private settings.
Security
A Security Operations Centre (SOC) monitors and analyses an organisation’s security posture, detecting, investigating, and responding to cyber threats to ensure continuous protection and compliance.
IT Support
IT Support provides technical assistance for hardware, software, and network issues, ensuring system functionality, user productivity, and security through troubleshooting, maintenance, and problem resolution.
VoIP
VoIP (Voice over Internet Protocol) enables voice communication via the internet, bypassing traditional phone lines. It’s cost-effective, scalable, and offers various features, like video conferencing and virtual phone numbers.
EvolveISP
Scalable, reliable Connectivity
With reliable, business-grade connectivity, Evolve provides your hospitality business with the foundations it needs to prosper. With the increasing demand for scalable bandwidth as a result of digital transformation, Evolve’s solution guarantees that your business is always connected.
EvolveODM
Secure, separate Wi-Fi for customers.
Retaining customers is largely dependent on their experience with your hospitality business; data indicates that Wi-Fi is a major consideration when choosing a place to dine, stay, or visit. Businesses will profit from Evolve’s separate, secure Wi-Fi, which guarantees the security of both your and your customers’ data.
Fully Managed Networks
Digital Transformation in Hospitality.
Digital Signage
Digital signage is the perfect substitute for conventional signage since it allows businesses to continuously update and tailor screens to certain times of day, stock levels, and the customer segmentation. It also increases sales and exposure to brands and products.
Kiosks & Self-Service
Self-service & digital kiosks let consumers place orders without having to go to the counter. It relieves staff pressure and permits shorter lines. Personalisation is possible, along with continuous updates, advertisements, and suggestions.
Advanced CCTV
Businesses require cutting edge CCTV and security in light of the growing crime rate to guarantee the safety of their staff, customers, and business itself. Higher bandwidth demands are in place as a results of body cameras, facial recognition, and other new technologies.
Digital Transformation Report
Connectivity: The Missing Link in Digital Evolution.
Including keynote from Evolve's CEO Alan Stephenson-Brown
Insights from Industry Leaders
187,000+
hotels in the world as of 2022
Customer Experience
Digitalising your customers stay can enhance their overall experience by providing them with personalised recommendations, easy access to product information, and a seamless checkout process, giving you the edge against your competition. Additionally, it can also help you gather valuable data and insights about your customers' shopping habits and preferences, which can be used to optimise your inventory, marketing strategies, and customer service.
36%
will not return to a property if they had a bad experience with a hotel's wireless network
Brand Reputation
Slow or unreliable guest WiFi can negatively impact a hotel's reputation, causing frustration for travellers who rely on the internet to stay connected and plan their trip. In today's connected world, a bad WiFi experience can lead to negative reviews and harm the hotel's brand. A positive guest WiFi experience is essential to ensure a pleasant stay and encourage guests to return. Hotels should provide reliable and seamless internet access to meet travellers' expectations and avoid damaging their reputation.
61%
of hospitality businesses said their priority was to adopt new technologies in order to better serve customers.
63%
of travellers confirm the presence of wireless connectivity before they book a room
Personalised Experience
Guest WiFi is crucial for travelers as it enables them to stay connected, access information, and plan their trip. A lack of reliable and fast guest WiFi can impact their decision to book a stay. Travelers often look at reviews of guest WiFi before booking as it indicates the quality and reliability of the internet connection. To get good guest WiFi, our EvolveODM invests in high-quality routers, ensures the signal reaches all areas of the property, and uses security to protect the network.
Frequently Asked Questions about Hospitality
Guest wi-fi gives your visitors a great experience, allowing them to browse the web while protecting their privacy and protecting your businesses data. Having guest Wi-Fi for businesses is important as it provides a separate connection to your main wi-fi, ensuring that there is no risk of data breaches.
Guest wi-fi gives your visitors a great experience, allowing them to browse the web while protecting their privacy and protecting your businesses data. Having guest Wi-Fi for businesses is important as it provides a separate connection to your main wi-fi, ensuring that there is no risk of data breaches.
Hotel wi-fi can often leave you vulnerable to cyber-attacks or malware however, if your business is utilising Evolve’s Guest wi-fi solution EvolveODM you can be confident that your data is protected. Visit our EvolveODM page to find out more.
EvolveODM offers a 70% opt in rate, that means that 70% of people have been willing to provide you with their personal information in Exhange for free wi-fi. With this information you can customise their experience with offers for example, if you are operating a pub and know that they come in at 12pm every Tuesday – you can provide them with a lunch time offer. This then boosts customer loyalty and retention.
A Guest WiFi network works by providing an additional wireless access point within a home or business that is separate from the main WiFi network used by the owner or employees. This separate network allows guests to connect to the Internet without having access to the owner’s devices, files, or private network. The guest network is usually secured on a separate connection that is different from the main WiFi network. It may also have limitations on bandwidth or data usage to prevent excessive consumption by guests. The owner of the main network can configure the guest network settings to provide the necessary level of security and access for their guests while maintaining control over their own network.
Let's Talk
Contact Information
Let’s talk. Engage in a human-to-human conversation to enhance your business’s retail experience. We are eager to collaborate with you towards this objective, together in a joint success.
Please feel free to reach out to us using any of the following methods:
Evolve HQ
1 Smithy Court, Wigan, WN3 6PS
sales@evolvebg.co.uk
Phone
03333 247 247