EvolveIT
Tailored IT Support
Three distinct levels of outsourced managed IT services are offered by EvolveIT, each of which covers reporting, proactive management, and support. Our IT services focus on proactive management of your infrastructure and systems. Our goal at EvolveIT is to serve as a single point of contact for all of your IT needs.
Security is at the heart of everything we do.
What is EvolveIT?
IT Support Services
EvolveIT is Evolve’s IT Support solution. EvolveIT aims to solve all of your businesses IT related issues, our reactive service desk works around the clock to quickly resolve any problems. Here at Evolve, we want the best outcome for your business, ensuring that your IT infrastructure and network are secure and efficient at all times.
Working with you to migrate your data or IT platform to the Cloud, EvolveIT are here to help. We also cover a wide array of services from providing solutions for managing your IT assets through to carrying out comprehensive audits of your IT platform. Furthermore, having a secure backup solution in place is one of the most critical aspects of your IT set-up, with the increased risk of cyber-attacks, having a regularly tested and trusted backup solution is vital. EvolveIT can help with implementing a plan to ensure your business data is not compromised.
Our KPI's
- Average call answer time
- Average resolution time
- SLA achievement
- 1st touch resolution
- Quick resolution
- Bespoke Installations
- Interim IT Employees
- Proactive, not just reactive.
- Committed to security
- Accredited Microsoft Provider
Our goals for your business.
EvolveIT builds unique IT solutions to fit your requirements. Evolve are equipped to meet your business’ needs and challenges. We are your one stop shop for all your IT requirements.
Our Solutions
Review, Recommend, Resolve.
Example projects we have delivered recently: Â
- Microsoft 365 Tenant Migrations
- On-Premise to Cloud Migrations
- Cloud-to-Cloud Migrations
- Server Replacement Projects
We provide comprehensive IT support based on ITIL principles through our bespoke IT Hub. With a focus on security and the core principles of confidentiality, integrity and availability, we ensure the protection and smooth operation of your data and systems. Our highly trained and customer service-oriented team delivers support to your business regardless of size or scale. We offer proactive IT solutions, manage incidents and service requests through our service desk and provide a fully outsourced IT department with our managed IT service. Additionally, we offer IT engineers at different skill levels, interim IT employees and adapt quickly to your business needs and processes.
EvolveIT Managed Service is a cybersecurity and compliance platform offered as a managed service. It is hosted by MetaCompliance, and we provide enterprise-level volume discounts and expert implementation and management of the system. The platform includes over 200 training materials in various languages, delivered through high-quality motion graphics.
It offers standalone training or the option to combine content to create courses. EvolveIT also provides policy management with email and desktop pop-up communication of policies, extensive user adoption and regular reporting. The platform includes a simulated phishing training system with scam email templates based on real hacking examples, aiming to create highly visual learning experiences that influence user behaviour. It also features a privacy management component with an information management portal to collect data processing information and create a privacy activity database. EvolveIT helps assess privacy risks, deploy internal resources, and remediate privacy risks for regulator notification and reporting.
Why EvolveIT?
Our support engineers work hard to manage thousands of computer users across the UK. The majority of issues are resolved remotely, but when needed, our highly skilled engineers are quickly dispatched to you.
Reporting
EvolveIT provide monthly service reports covering patching status, server health checks, back-up monitoring and SLA reporting.
Flexibility
We tailor your solution to you, and we understand that circumstances change. With our solutions, you can add or remove uses, scale up or scale down—we work with your business to find the best option.
Out of hours
Outside our normal working hours of 7AM till 9PM we are able to provide 24 x 7 priority one incident support. Please contact us for more information on this option.
Proactive checks
We perform multiple regular and continuous proactive checks on your system to ensure your problems reduce overtime.
Contact methods
There are several different ways to contact us for IT Support, you can log a support request via our online portal, email our team or even phone us.
Backup & security
Information risks increase daily, and no business can avoid it. We take great care in order to protect your data.
View Our Solutions
Connectivity
EvolveISP
SD-WAN
EvolveWAN
Guest Wi-Fi
EvolveODM
IT Support
EvolveIT
We are often asked, ‘Should we move to the cloud?’ and we advise that it depends entirely upon your business requirements. If you are looking to ensure your business’s data is backed up no matter what, as well as increase the resilience of your systems, then cloud computing is for you.Â
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Moving to the cloud takes away the repeat costs and outages that come with having an in-house data centre. Not only that but when data is stored in a physical place, there is the risk of physical damage leading to loss of data.
Whether you are looking to understand the IT health of a potential investment or want assurance of cyber risks in your current IT infrastructure – EvolveIT’s 40-point audit will give you the confidence to make more informed decisions through our guidance and support.
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Your IT environment is reviewed in 4 key areas: Infrastructure, Networking, User Computing and Governance.
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The audit is designed to classify areas as risks, issues, working or strengths. Once the audit is complete we then create a unique target map to help visually represent the health of your technology.
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We make brief recommendations alongside each observation and can offer more detailed planning and implementation services to mitigate any actual, or potential, negative impact.
Having a standard for information security is no longer an optional extra, every single business or organisation needs a set level of information security. The most popular standard of security is ISO 27001, Evolve’s approach to implementation has seen all of our customers achieve the standard and maintain it.Â
Not having an ISO 27001 Accreditation directly impacts how your customers and stakeholders perceive your business – ISO 27001 shows your customers that you are dedicated to ensuring your business is secure.
EvolveIT can help you achieve this standard, we ensure that our consultants have been trained and can offer consultancy advice. We have learned how to make the process work well for business and help you achieve your goals.
There is a commitment involved in achieving and maintaining the certification but we have seen a benefit in every customer we work with.Â
Whether you need holiday cover for your 1st Line team, a 2nd line engineer to help with a specific project or an interim IT director, Evolve can assist.Â
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We can offer interim IT cover at all skill levels to suit your specific needs. Our senior IT team are specialists in cutting through complexity and delivering IT projects on time and within budget. As our Support Desk staff are used to supporting a varied range of companies in many sectors they can quickly adapt to your business and processes and hit the ground running.
Our specialised service desk operates between 7:00 a.m. and 6:00 p.m. to ensure you receive the best support at pace. We can also offer premium extended support services outside of these hours, as required.
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