EvolveIT

Tailored IT Support

Three distinct levels of outsourced managed IT services are offered by EvolveIT, each of which covers reporting, proactive management, and support. Our IT services focus on proactive management of your infrastructure and systems. Our goal at EvolveIT is to serve as a single point of contact for all of your IT needs.

Trusted by over 200+ companies.
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Security is at the heart of everything we do.

What is EvolveIT?

IT Support Services

EvolveIT is Evolve’s IT Support solution. EvolveIT aims to solve all of your businesses IT related issues, our reactive service desk works around the clock to quickly resolve any problems. Here at Evolve, we want the best outcome for your business, ensuring that your IT infrastructure and network are secure and efficient at all times. 

Working with you to migrate your data or IT platform to the Cloud, EvolveIT are here to help. We also cover a wide array of services from providing solutions for managing your IT assets through to carrying out comprehensive audits of your IT platform. Furthermore, having a secure backup solution in place is one of the most critical aspects of your IT set-up, with the increased risk of cyber-attacks, having a regularly tested and trusted backup solution is vital. EvolveIT can help with implementing a plan to ensure your business data is not compromised.

Our KPI's

Our goals for your business.

EvolveIT builds unique IT solutions to fit your requirements. Evolve are equipped to meet your business’ needs and challenges. We are your one stop shop for all your IT requirements. 

Reliability.

While EvolveIT works to guarantee the dependability of your IT infrastructure and technology, you can count on us to identify the problem and resolve it when it arises.

Proactive, not just reactive.

We believe the best problems are the ones you avoid. EvolveIT work hard in the background to ensure all technology risk are minimised.

Communication is key.

EvolveIT is an extension of your team, not just your IT provider. We want to make sure you are aware of your digital landscape and technology, and we make sure to notify you as soon as there is an issue with your company.

Delivering on detail.

We want to make sure you have the best possible experience with EvolveIT. We focus on every small detail so that we consistently achieve the best results.

EvolveIT

Our Solutions

Review, Recommend, Resolve. 

Why EvolveIT?

Our support engineers work hard to manage thousands of computer users across the UK. The majority of issues are resolved remotely, but when needed, our highly skilled engineers are quickly dispatched to you.

Reporting

EvolveIT provide monthly service reports covering patching status, server health checks, back-up monitoring and SLA reporting.

Flexibility

We tailor your solution to you, and we understand that circumstances change. With our solutions, you can add or remove uses, scale up or scale down—we work with your business to find the best option.

Out of hours

Outside our normal working hours of 7AM till 9PM we are able to provide 24 x 7 priority one incident support. Please contact us for more information on this option.

Proactive checks

We perform multiple regular and continuous proactive checks on your system to ensure your problems reduce overtime.

Contact methods

There are several different ways to contact us for IT Support, you can log a support request via our online portal, email our team or even phone us.

Backup & security

Information risks increase daily, and no business can avoid it. We take great care in order to protect your data.

View Our Solutions

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Feel free to reach out to us if you have any further questions. Our team is always ready and willing to assist you in any way we can.
Our in-house data centre is secure, so I don't need the cloud...

We are often asked, ‘Should we move to the cloud?’ and we advise that it depends entirely upon your business requirements. If you are looking to ensure your business’s data is backed up no matter what, as well as increase the resilience of your systems, then cloud computing is for you. 

 

Moving to the cloud takes away the repeat costs and outages that come with having an in-house data centre. Not only that but when data is stored in a physical place, there is the risk of physical damage leading to loss of data.

I am interested in the EvolveIT 40 Point IT security audit, How will it help my business?

Whether you are looking to understand the IT health of a potential investment or want assurance of cyber risks in your current IT infrastructure – EvolveIT’s 40-point audit will give you the confidence to make more informed decisions through our guidance and support.

 

Your IT environment is reviewed in 4 key areas: Infrastructure, Networking, User Computing and Governance.

 

The audit is designed to classify areas as risks, issues, working or strengths. Once the audit is complete we then create a unique target map to help visually represent the health of your technology.

 

We make brief recommendations alongside each observation and can offer more detailed planning and implementation services to mitigate any actual, or potential, negative impact.

Why do I need ISO 27001?

Having a standard for information security is no longer an optional extra, every single business or organisation needs a set level of information security. The most popular standard of security is ISO 27001, Evolve’s approach to implementation has seen all of our customers achieve the standard and maintain it. 

Not having an ISO 27001 Accreditation directly impacts how your customers and stakeholders perceive your business – ISO 27001 shows your customers that you are dedicated to ensuring your business is secure.

EvolveIT can help you achieve this standard, we ensure that our consultants have been trained and can offer consultancy advice. We have learned how to make the process work well for business and help you achieve your goals.

There is a commitment involved in achieving and maintaining the certification but we have seen a benefit in every customer we work with. 

I have a 1st Line engineer on holiday and I need cover, can Evolve help?

Whether you need holiday cover for your 1st Line team, a 2nd line engineer to help with a specific project or an interim IT director, Evolve can assist. 

 

We can offer interim IT cover at all skill levels to suit your specific needs. Our senior IT team are specialists in cutting through complexity and delivering IT projects on time and within budget. As our Support Desk staff are used to supporting a varied range of companies in many sectors they can quickly adapt to your business and processes and hit the ground running.

My system has crashed and its out of your working hours, what can i do?

Our specialised service desk operates between 7:00 a.m. and 6:00 p.m. to ensure you receive the best support at pace. We can also offer premium extended support services outside of these hours, as required.

 

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