Evolve is proud to announce that, in addition to being shortlisted for the prestigious Service Desk Team Leader of the Year award, they have also advanced to the final stages for the MSP Service Desk of the Year (Small-Medium) category, presented by the Service Desk Institute (SDI). These nominations are a testament to Evolve’s exceptional performance and commitment to service excellence within the Managed Service Provider (MSP) space.
Evolve operates two in-house service desks that have been key to the company’s success: an IT Support Desk and a 24/7 Network Operations Centre (NOC). The IT Support Desk handles a range of customer issues, offering rapid response times and effective resolutions to technical queries, while the NOC ensures the seamless and continuous monitoring of customer networks, ensuring business continuity around the clock.
The recognition from the SDI is a significant milestone for Evolve, validating the company’s dedication to customer-centric service delivery and the expert management of customer IT infrastructures. Evolve’s dual-service desk model is designed to provide tailored support, ensuring that customers receive comprehensive, proactive, and highly responsive IT and network management services.
As they approach the final stages, Evolve is looking forward to further demonstrating their ability to deliver exceptional managed IT services, with hopes of taking home the win in both categories at the upcoming SDI awards ceremony.
To learn more about Evolve’s IT Support, visit our website: https://www.evolvebg.co.uk/
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About Evolve Business Group and Evolve
Evolve Business Group is an independently owned company that specialises in providing end-to-end IT and managed network solutions to a range of businesses. Evolve is helping businesses to reduce costs and simplify the management of services and give business owners and their teams more time to do what they do best.
Founded in 2005, it has worked with a variety of customers across different industries around the world, building a team of highly experienced specialists to help create effective and efficient packages using any combination of different offerings. It keeps a range of cross-sector networks protected and connected.
