Acting with Pace and Dedication.

Evolve acting with pace, dedication and curiosity
Reading Time: 2 minutes

Evolve’s values are extremely important to the business and are represented in their actions throughout everything they do. Their values include curiosity, Pace and Dedication.

Lancashire, UK – 2023

With any move or expansion, there is always a long list of logistical actions for all involved, and often important aspects are missed. In a recent example, Evolve received a call from a company that had just expanded its business. Although they were not an existing customer of Evolve’s, they were days before completion when they realised that the infrastructure would not be compatible with the main business and therefore not work. When they approached their existing provider, they were told the lead time would be six months.

 

If this was the case, the newly acquired business would not have been able to integrate into the parent company and potentially cause significant issues. Upon searching for another option, Evolve was recommended to them.

Evolve was able to quickly understand the issues that the business were facing, and were able to recommend a quick and efficient solution that would essentially bypass the existing suppliers technology and enable both sides of the business, the new and the existing to connect quickly and easily to communicate.

 

This recommendation was implemented and Evolve’s highly skilled technical engineers were able to design the necessary infrastructure setup required within 6 hours.

 

Evolve’s new customer was delighted with the outcome and are now working alongside them to review all of their managed services.

Evolve was able to provide this immediate support and guidance due to their award-winning technology, backed by our specialist expertise in IT and managed services. Evolve’s team of highly skilled people have a wealth of experience in the multi-site retail, food to go and hospitality industries coupled with strong product and technology knowledge.

 

Over the past 18 years, Evolve have built trust and reputation with their customers. We aim to always advise on the best solutions and technologies to suit their operations.

 

           100% Customer Satisfaction (over the last 60 days).

          84% of tickets resolved in 24hours.

           90% Outbound calls made.

          97.8% Service Level Agreements achieved.

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About Evolve Business Group and Evolve

Evolve Business Group is an independently owned company that specialises in providing end-to-end IT and managed network solutions to a range of businesses. Comprising of the Evolve and GB3 brands, it is helping businesses to reduce costs and simplify the management of services and give business owners and their teams more time to do what they do best.

Founded in 2005, it has worked with a variety of customers across different industries around the world, building a team of highly experienced specialists to help create effective and efficient packages using any combination of different offerings. It keeps a range of cross-sector networks protected and connected.

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