The implementation of digital tools in the food-to-go sector to improve customer experience.

digital tools
Reading Time: 3 minutes
Lancashire, UK – 2023

The food-to-go sector has evolved significantly in recent years, encouraged by changing consumer behaviours and technological advancements. As the demand for convenience and speed continues to rise, food retailers and vendors are increasingly turning to digital tools to revolutionise the customer experience. From mobile apps and online ordering platforms to innovative point-of-sale systems, the implementation of these digital tools is reshaping how the food-to-go sector engages its customers. 

In the modern world, convenience is key. Consumers are now completely accustomed to speed, ease of access and personalised experience when it comes to their food choices. This shift in consumer behaviour has promoted a notable transformation within the quick-serve and food-to-go sector:

Mobile ordering apps: When it comes to ordering food, more than 60% of consumers prefer using mobile apps to do so. Implementing user-friendly apps allows customers to browse menus, place orders and pay seamlessly, enhancing convenience and reducing wait times. 

Online ordering platforms: With the rise of e-commerce, online ordering platforms have become increasingly popular. Offering the ability and flexibility to pre-order meals for pick-up, saving time and ensuring their preferred items are available on arrival. 

Streamlining operations and efficiency

Digital tools not only align with customer preferences but also streamline operations for food-to-go and quick-serve restaurants such as integrated POS (point of sale) systems and data analytics. Digital transformation and the integration of new digital tools are also encouraging an enhanced customer experience through personalisation and real-time communication. Through data-driven insights, businesses can offer personalised recommendations, promotions and loyalty promotions therefore fostering relationships with customers and therefore increasing retention rates. 

Guest Wi-Fi

One of the keyways the QSR and food-to-go industry can harness the power of digital transformation is through Guest Wi-Fi, EvolveODM is Evolve’s Guest Wi-Fi offering. Guest Wi-Fi provides separate internet access for visitors, enhancing their experience and protecting the main network. Guest Wi-Fi is an incredible marketing tool for businesses to provide extra information, promotions and deals. Therefore, improving customer experience. 

EvolveODM stands for Evolve ‘Online Digital Marketing’. EvolveODM can be tailored to meet the specific needs of a business in several ways, including customer login pages, branding and data collection. EvolveODM offers real-time reports and fast management. 

Embracing Digital Transformation

A robust and dependable connection is the foundation of digital transformation. Companies require a constant connection as well as the guarantee that it won’t fail at any time of day. Given Evolve is aware of the negative effects that more downtime may have on your company, its ISP (Internet Service Provider) solution is built with redundancy to guarantee optimal uptime and reduce the possibility of service interruptions.  

In conclusion, the integration of digital tools in the food-to-go sector is not merely an option by a necessity to thrive in today’s competitive landscape. By embracing these tools and staying ahead of technological advancements, businesses can elevate the customer experience, streamline operations and position themselves as industry leaders. 

The implementation of digital tools is not just an adaptation of current trends; it’s a strategic investment in meeting evolving customer expectations and driving sustainable growth in the ever-changing food-to-go sector. 



About Evolve Business Group and Evolve

Evolve Business Group is an independently owned company that specialises in providing end-to-end IT and managed network solutions to a range of businesses. Evolve Managed Network solutions are helping businesses to reduce costs and simplify the management of services and give business owners and their teams more time to do what they do best.

Founded in 2005, it has worked with a variety of clients across different industries around the world, building a team of highly experienced specialists to help create effective and efficient packages using any combination of different offerings. It keeps a range of cross-sector networks protected and connected.

Explore Evolve’s website to find out more about how their Managed Network Solutions can help your business stay secure.


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